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123 Collins Street
Melbourne VIC 3000
Australia

Open Monday to Friday, 9:00 AM - 6:00 PM AEST

Call Us

+61 3 9123 4567

Available 7 days a week, 8:00 AM - 8:00 PM AEST

For emergency support: +61 400 123 456

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Frequently Asked Questions

How far in advance should I book?

We recommend booking at least 30 days in advance, especially for our multi-day tours and during peak season (April-October). Early bookings also receive up to 15% discount.

What's included in the tour price?

All our tours include accommodation, meals, equipment, expert guides, and transportation. The only extras are personal purchases, tips, and travel insurance.

Can you accommodate dietary requirements?

Absolutely! We cater to all dietary needs including vegetarian, vegan, gluten-free, and cultural dietary requirements. Just let us know when booking.

What if weather affects my tour?

Safety is our priority. If weather conditions are unsafe, we'll offer alternative activities or reschedule your tour. Full refunds are available for weather cancellations.