Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.

Cookies contain information that is transferred to your device's hard drive. They help us improve our services and deliver a more personalized and convenient website experience.

2. How We Use Cookies

Cash Crystal Tours uses cookies for several purposes:

• To ensure our website functions properly
• To remember your preferences and settings
• To analyze website traffic and user behavior
• To provide personalized content and recommendations
• To improve our marketing effectiveness
• To enhance security and prevent fraud

3. Types of Cookies We Use

3.1 Essential Cookies

3.2 Analytics Cookies

3.3 Marketing Cookies

3.4 Functional Cookies

4. Third-Party Cookies

We work with trusted third-party services that may place cookies on your device:

4.1 Google Services

• Google Analytics: Website traffic analysis
• Google Ads: Advertising and conversion tracking
• Google Maps: Location services and mapping
• reCAPTCHA: Spam and bot protection

4.2 Social Media Platforms

• Facebook: Social sharing and advertising
• Instagram: Content integration and sharing
• YouTube: Video content and analytics
• Twitter: Social sharing and engagement

4.3 Customer Support Tools

• Live Chat Services: Customer support functionality
• Help Desk Systems: Ticket management and support
• Feedback Tools: Customer satisfaction surveys

5. Cookie Consent and Management

5.1 Cookie Banner

When you first visit our website, you'll see a cookie banner with options to:

• Accept All: Consent to all cookies
• Necessary Only: Only essential cookies
• Customize: Choose specific cookie categories

5.2 Managing Cookie Preferences

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our footer
• Using the cookie preference center
• Contacting us directly at [email protected]

6. Browser Cookie Controls

You can also manage cookies through your browser settings:

6.1 Popular Browser Instructions

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

6.2 Browser Options

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set cookie expiration preferences
• Receive notifications when cookies are set

Note: Disabling cookies may affect website functionality and your user experience.

7. Local Storage and Similar Technologies

In addition to cookies, we may use other storage technologies:

7.1 Local Storage

• Store user preferences locally
• Cache frequently accessed data
• Improve website performance
• Enable offline functionality

7.2 Session Storage

• Temporary data storage during your visit
• Form data preservation
• Navigation state management
• Automatically cleared when you close the browser

7.3 Web Beacons and Pixels

• Track email open rates
• Monitor advertising effectiveness
• Analyze user behavior patterns
• Measure conversion rates

8. Mobile App Tracking

If you use our mobile app (when available), we may use:

• Device Identifiers: Unique device identification
• App Usage Analytics: Feature usage and performance
• Push Notifications: Tour updates and promotions
• Location Services: GPS and location-based features

You can manage these through your device settings and app permissions.

9. International Data Transfers

Some of our third-party cookie providers may transfer data internationally:

• We ensure appropriate safeguards are in place
• Data processing complies with privacy regulations
• Third parties are bound by contractual obligations
• You can opt out of international transfers through cookie preferences

10. Data Retention

We retain cookie data for different periods based on the cookie type:

• Session Cookies: Deleted when you close your browser
• Essential Cookies: Up to 1 year
• Analytics Cookies: Up to 2 years
• Marketing Cookies: Up to 2 years
• Functional Cookies: Up to 1 year

You can delete cookies at any time through your browser settings.

11. Your Rights

Under applicable privacy laws, you have the right to:

• Consent: Choose which cookies to accept
• Access: Know what cookies are being used
• Withdraw Consent: Change your cookie preferences
• Deletion: Request deletion of cookie data
• Information: Understand how cookies are used
• Object: Opt out of specific cookie categories

12. Updates to Cookie Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our cookie usage
• New technologies and features
• Legal and regulatory requirements
• Best practice developments

We'll notify you of significant changes through our website banner or email notifications.

13. Contact Information

If you have questions about our use of cookies or this Cookie Policy:

14. Useful Resources

For more information about cookies and privacy:

• All About Cookies: www.allaboutcookies.org
• Australian Privacy Commissioner: www.oaic.gov.au
• Google Privacy Controls: www.google.com/settings/ads
• Facebook Ad Preferences: www.facebook.com/ads/preferences