1. Introduction
Cash Crystal Tours ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cash-crystal.com or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Postal address and billing information
- Travel preferences and special requirements
- Emergency contact information
- Passport and identification details (for tour bookings)
- Dietary restrictions and medical information (when necessary)
2.2 Technical Information
We automatically collect certain technical information:
- IP address and browser type
- Device information and operating system
- Website usage data and navigation patterns
- Cookies and similar tracking technologies
- Location data (with your consent)
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing tour bookings and payments
- Providing customer service and support
- Communicating tour updates and travel information
- Personalizing your experience and recommendations
- Marketing communications (with your consent)
- Complying with legal obligations
- Improving our services and website functionality
- Ensuring safety and security during tours
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
4.1 Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for personalized advertising
- Preference Cookies: Remember your settings and choices
4.2 Cookie Management
You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Tour operators, accommodation providers, and transportation companies
- Payment Processors: Secure payment processing services
- Government Authorities: When required by law or for safety purposes
- Emergency Services: In case of medical emergencies during tours
- Business Partners: With your explicit consent for joint services
We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and database protection
- Regular security audits and updates
- Limited access to personal information
- Staff training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill tour bookings
- Comply with legal obligations and record-keeping requirements
- Resolve disputes and enforce our agreements
- Improve our services and customer experience
Generally, we retain booking information for 7 years and marketing data until you opt out.
8. Your Rights
Under Australian Privacy Law, you have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Restriction: Limit the processing of your information
- Objection: Object to certain processing activities
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at [email protected]
9. International Data Transfers
As we operate tours internationally, your personal information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place through:
- Adequacy decisions by the Australian Privacy Commissioner
- Standard contractual clauses with service providers
- Certification schemes and codes of conduct
- Your explicit consent for specific transfers
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
14. Complaints Process
If you have concerns about how we handle your personal information:
- Contact our Privacy Officer using the details above
- We will investigate and respond within 30 days
- If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)
OAIC Contact: 1300 363 992 or [email protected]